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FAQ and Warranty

Frequently Asked Questions

Where is my closest dealer?

What is the MSRP of Surron models?

  • Light Bee X: $2
  • Ultra Bee: $2
  • Storm Bee: $3
  • 2025 HYPER BEE: $5,000.00
  • Light Bee S: $2,499.00

Freight, PDI, and taxes are extra. Pricing is subject to change at any time.

What is the range on the Light Bee X?

The range is approximately 75 km on a flat surface at 40 km/h in eco mode. Range will vary based on riding mode (sport or eco), throttle application, terrain, etc. Surron is committed to continuously improving the range capabilities of our products. Refer to your owner’s manual for more information.

What is the top speed of the Light Bee X?

The top speed is 70-75 km/h.

What is the charging time on Surron models?

All Surron models will charge from below 20% to 100% in 3-4 hours via a conventional wall outlet.

Is the Light Bee X an ebike? A motorcycle?

The Light Bee X blurs the lines between an ebike, MTB, and motorcycle. By definition, it is an off-road dirt bike. It has a twist-grip throttle, foot pegs, and a mid-mounted motor like a conventional motorcycle, and it is not equipped with pedals. We consider it an “e-dirt bike.” It is not classified as an ebike in many jurisdictions due to the lack of pedals and its high power output.

Is it legal to ride it on the streets and bike paths?

The Light Bee X is not classified as an ebike in most jurisdictions and therefore is usually not permitted in these areas. However, please check your local regulations.

Do you sell a pedal kit?

Voltb Bike USA and CANADA does not sell a pedal kit for the Light Bee X. Aftermarket kits are available but not supported by Surron USA and CANADA.

Is the battery removable?

Yes. The battery is easily removable by the average person.

Is the battery water-resistant?

Yes. The battery has an IP (Ingress Protection) rating of 67. It can be ridden in the rain, through puddles, and washed normally, and can handle moderate water crossings in off-road environments. However, significant immersion in water is not advised, and pressure washers can force water through the case. We suggest you remove the battery when using a pressure washer to clean your Light Bee X.

Does the Light Bee X come with a warranty?

Yes, the Light Bee X comes with a 1-year limited warranty in the USA and Canada.

Can I buy bikes direct?

No. We only sell units through our vast North American dealer network. Visit our Dealer Locator for a dealer near you.

Where can I buy replacement parts and merchandise?

You can purchase these items directly from your dealer or via our online shop.

Do Surron models have regular service/maintenance intervals?

Yes. Please read your owner’s manual for service/maintenance intervals. Depending on the type of service and skill level, these procedures can be performed by your dealer or by the owner.

Who can I contact if I have an issue with my Light Bee?

Please contact the dealer you purchased your unit from.

If I don’t buy from an authorized Surron dealer, do I still get a warranty?

No. VOLTBIKE is the authorized E-BIKE distributor in USA and Canada. Our bikes come with an exclusive warranty program. Units sold by unauthorized resellers (i.e., Alibaba, AliExpress, Amazon) cannot be serviced by dealers within our network. Segway models may be serviced by authorized dealers

Warranty Information

For 30 days after the delivery date we can replace any part that is deemed defective from manufacturing.

The power system (motor, controller, display and battery) has a 12 month limited warranty. Chassis, swing arm and other none wear part have a 12 months warranty. 

Provide Documentation: You will be required to provide proof of purchase and any other documentation that may be requested to validate the warranty claim.

Exclusions: We do have exclusions for normal wear components (such as tires, bearings, seals, chain, brake components, suspension valving), as well as misuse or failure caused by damages due to accident, collisions, or neglect. You are responsible for making sure every component is properly installed and serviced upon receiving your product. There is no reimbursement for repair costs or assembly fees for replacement parts or any other costs associated with repairs. All costs associated with assembly are also covered by the customer.

Batteries: The warranty for the battery is subject to a gradual capacity reduction, which is considered normal, and it is not covered unless the capacity drops below 65% of its original capacity within the warranty period.

Misuse also includes altering any wiring, or installing any non-genuine parts, as well as any use for racing, crashing, accidents, or negligence. Any misuse in charging, storing, or discharging will void this limited warranty. Limited warranty are non-transferable and you must have proof of purchase from us before asking for warranty replacement.

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