At Volt Bike World, we are committed to ensuring our customers are satisfied with their purchases. If you’re not completely happy with your product, here’s how we handle returns and refunds:
Eligibility for Returns
30-Day Return Period: Returns are accepted within 30 days of receiving your order.
Condition of Items: Items must be unused, undamaged, and in their original packaging.
Non-Returnable Items: Some items, such as custom orders, may not be eligible for return.
Process for Returns
To start a return, please contact us via email or phone with your order details.
Once approved, you will receive instructions on how to return the item.
You will be responsible for return shipping unless the item is defective or damaged.
Refund Process
Once we receive the returned item, we will process your refund within 5–7 business days.
Refunds will be issued to the original payment method.
If the returned item is not in resellable condition, a partial refund may apply.
Exchanges
If you would like to exchange an item, we will assist you in finding a suitable replacement.
Exchanges are processed as a return followed by a new purchase.
Defective or Damaged Items
If the product arrives damaged or defective, contact us immediately. We will cover return shipping and provide either a full refund or replacement.
Contact Us
For all return, refund, or exchange requests, please reach out to us at info@voltbikeworld.com.
